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Forum Discussion
C7500 firmware issue?
About couple weeks ago, I am starting to have issue with my network, and now that my 5G is just gone (not visible). When I am looking into the C7500 webpage, I see that my firmware version is V1.01.39.
I saw other post indicating that their C7500 sometimes have network go in-n-out due to firmware. So, I am on COX network. The approved version should be V1.01.35.
Is that I need to change my firmware? And how should I change?
Thanks
Peggy
7 Replies
PeggyC wrote:
Is that I need to change my firmware? And how should I change?
You can't. Only your ISP can do that.
Start with trying to fix this:
PeggyC wrote:
About couple weeks ago, I am starting to have issue with my network, and now that my 5G is just gone (not visible).
What is that "issue"? Just the vanishing 5 GHz?
What tells you that? All wifi clients or just some of them?
What does the 5 GHz LED look like?
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
You might like to search there for messages related to your problem.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Is my ISP the Internet Service Provider (COX)?
the 5G LED is good, solid white light.
When I say not able to find, I am using my home device (ie. computer, cellular phone), none of them is able to see the 5G network ID. Only 2.4 network ID.
Peggy
Factory reset the modem and setup from scratch using a wired PC and web browser at 192.168.1.1.
Please give feedback to the linked items that were give as well.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerPlease see the following for the screen capture on the cable connection and event log.
