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Forum Discussion

marti81's avatar
marti81
Follower
Aug 15, 2017

Cable modem access

I have a cabel modem that is set up on a network and I cannot access the settings to make changes because the settings are in a profile that is locked and we do not have access to (my father passed away and we are unable to get into his profile on the computer). I need to work on the network, but i am unable to access it. I was wondering if I reset the modem will it reset back to factory and allow me to reset up the network or should i just get a new modem?

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello marti81

     

    Yes if you hold the reset button for 10+ seconds it will go back to default admin/password 

     

    DarrenM