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majz's avatar
majz
Follower
Dec 02, 2019

Cable Modem

Purchased my modem in March.  The modem is constantly resetting.  Looks like I am out of luck on getting any kind of support since I didn't buy extended support or warranty.  Any ideas?  Do I just need to purchase a new different brand?

2 Replies

  • Skeeterslint667's avatar
    Skeeterslint667
    Star
    Dec 08, 2019
    majz wrote:

    Purchased my modem in March.  The modem is constantly resetting.  Looks like I am out of luck on getting any kind of support since I didn't buy extended support or warranty.  Any ideas?  Do I just need to purchase a new different brand?

    You could be having issues on your cable line itself, it could be an isp issue. Post your signal levels that you can get from the modem.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 08, 2019

    Have the ISP check the signal and line quality UP to the modem. 
    Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 

    majz wrote:

    Purchased my modem in March.  The modem is constantly resetting.  Looks like I am out of luck on getting any kind of support since I didn't buy extended support or warranty.  Any ideas?  Do I just need to purchase a new different brand?