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Forum Discussion
Ziadturk
Aug 30, 2017Aspirant
call from netgear support concerning CM1000 ???? phone number 1 888 253 1295
somebody called from that number 888 253 1259, on my cell, asking if my CM1000 is working ok, and that they took my number from my profile with Netgear (Netgear Database hacked ???) and asked me to d...
- Aug 31, 2017
Hello Ziadturk
I checked the system and there is all of this engagement was recorded so yes that was Netgear tech support I was not aware they did this but you should be fine.
DarrenM
DarrenM
Aug 31, 2017Sr. NETGEAR Moderator
Hello Ziadturk
Unless you know ahead of time that Netgear support is going to contact I would not trust it. If you are unsure I would just hang up and then contact Netgear support through Netgears website.
DarrenM
- ZiadturkAug 31, 2017Aspirant
I tried Darren, no use, i called them, and was transferred to Tech support, who didint know anything, not even English.
.the funny thing is that there is an APP in the playstore called netgear support, and it says that the creator is Netgear, this is the app they asked me to install on phone, the point is, how were they able to get my cell phone number, and my modem model if they didnt hack into the registrations ???? this is serious, and i think Netgear should at least respond.
- DarrenMAug 31, 2017Sr. NETGEAR Moderator
Hello Ziadturk
I checked the system and there is all of this engagement was recorded so yes that was Netgear tech support I was not aware they did this but you should be fine.
DarrenM
- ZiadturkAug 31, 2017Aspirant
Thank you Darren, I was still worried, i hung up the call, and didnt continue, because it was strange, and the tech support agent i called didnt know anything about Netgear calling people. SO, thank you again ..