Can not connect to 5G

Question

I am not able to connect any device to 5G. Tried rebooting, factory resetting, and changing channel, but the problem remains.

But all device gets connected to 2.5G easily.

Request suggestions and help.

plemans · Answer

please post about this is the modem/routers forum.https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

DarrenM · Answer

Are you able to see the 5 ghz network?

&nbsp;

DarrenM

FURRYe38 · Answer

Any progress on this?&nbsp;rupampaul&nbsp;wrote:I am not able to connect any device to 5G. Tried rebooting, factory resetting, and changing channel, but the problem remains.&nbsp;But all device gets connected to 2.5G easily.&nbsp;Request suggestions and help.&nbsp;

rupampaul · Answer

5GHz network is available. But it does not allow any device to join. Even if a device joins the network, internet is not available.&nbsp;Regards,Rupam

FURRYe38 · Answer

Sounds like the modem is faulty. Needs to be reviewed by NG support or just replaced.

rupampaul wrote:
5GHz network is available. But it does not allow any device to join. Even if a device joins the network, internet is not available.

Regards,
Rupam

Forum Discussion

Can not connect to 5G

5 Replies