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Forum Discussion
tbarb
Sep 15, 2026Follower
Cannot set up new CM3000 cable modem with out a phone??
Had to upgrade from CM600 to CM3000 due to 'end of Netgear service'. Received the new modem only to find out that I need to use a cell phone to install it after opening the box. I only have a simple Tracfone for emergencies that does not have data. Having someone else go to google play as the instructions put it (apparently that means google play store) has 5 choices for this APP. What my friend got looked like it was to pay their bills. I wonder which one it was. I've spent several hours trying to find anything that would help on the Xfinity and Netgear websites. All 5 other internet providers had a phone number to activate a new modem. Really frustrating. I think I stumbled on this part of Netgears "support" area and I am writing to other customers that also have problems. So I am hoping someone at Netgear monitors this and can help in some way. Otherwise a return I suppose.
1 Reply
- FrumpyGrandpaApprentice
Have you checked the installation instructions?
https://www.downloads.netgear.com/files/GDC/CM3000/CM3000_IG_EN.pdf
There is a link to an Xfinity web site.
I see that page 11 of the User Guide suggests downloading the Xfinity 'app'
Have you tried calling Xfinity support?