Cannot Upgrade C3000 Firmware with Netgear Genie

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Folks, 

I need direct expert assistance.  My ISP (WOW) does NOT and will NOT update my C3000 because it is my private cable modem.  My attempts at updating through Netgear Genie have failed with the following message: "Router Firmware Check Completed. Failed to get firmware version information."

 

I am not sure what is the next step.  My firmware is outdated.

 

CAN ANYONE show/tell/direct me (perhaps another method) for updating my router.  It's NONSENSE that Netgear creates a product and then NOT support  firmware improvements and IGNORES the fact some ISPs DO NOT 'PUSH' its patches and are NOT directly acquirable NOR readily updated when there are security risks -- known-or-undiscovered.

 

Thanks for your immediate attention to this issue.

 

Make the firmware updates available to owners of NETGEAR products.

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