NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't Call My Brother
I have an RBE972S (RBE971 router with 2 RBE970 satellites) system using a CM2050V cable modem. I can not connect to two telephone numbers that are cell phones on an AT&T network. No known problem co...
(Panasonic KX-TGE662, HD Link2Cell Cordless) which is an ethernet cable connection to a CM2050V modem
I thought that phone connections use an RJ11 plug whereas Ethernet connections use an RJ45 plug.
I thought that phone connections use an RJ11 plug
It's a mistake on krgoodwin's part. The base connection on the phone system is RJ11. See page 12 of the manual:
The modem has a multigig LAN port out and two RJ11 phone jacks. See page 9 of the manual:
The phone line should be connected to the top jack (labeled 1 on the modem). The second won't work unless you have purchased two-line service from Xfinity.
I get the same fast busy when I use my Google Pixel 10 Pro cell when it is connected to the home WiFi (WiFi calling has to be Comcast/Xfinity)
Wifi calling is a carrier feature (so Verizon in your case). and it is ISP neutral - Xfinity carries the wifi traffic the same as it carries any other traffic.
Still, starting with Comcast on the landline phone is a good place to start, though this could also lead to AT&T.