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Forum Discussion
Can't connect to the Internet after isp activation of cable modem cm700
Purchased and installed a new CM700 cable modem. Contacted spectrum and they activated it and said all was good on there end. I tried to access the internet with a LAN cable and it won't connect to to the internet through my computer. They connected me there advanced support people who can ping my modem successfully but I still couldn't connect to the internet . They suspect I got a bad modem so I returned it and will have a new one tomorrow but I am skeptical that the modem was bad has anyone had this happen to them and if so how did you resolve it?
1 Reply
Be sure your PCs networking it set for Auto Obtain IP addressing and the LAN cable between the PC and modem is of good quality. CAT6 recommended.
Try a different wired PC with the modem.
Prepr wrote:Purchased and installed a new CM700 cable modem. Contacted spectrum and they activated it and said all was good on there end. I tried to access the internet with a LAN cable and it won't connect to to the internet through my computer. They connected me there advanced support people who can ping my modem successfully but I still couldn't connect to the internet . They suspect I got a bad modem so I returned it and will have a new one tomorrow but I am skeptical that the modem was bad has anyone had this happen to them and if so how did you resolve it?
