cant update firmware for NightHawk c7000v2

Question

Im trying to use the NightHawk app but its saying my firmwware is outdated. I called my ISP and they said its up to date on their end. I've also already looked through netgears website for a possible firmware update but it matches the one my ISP provided for me. Is there something im missing?

FURRYe38 · Answer

Users can't update C series modems. Only done thru ISP services on there side so if the ISP says it's up to date, then ignore the app.&nbsp;

morbidxavier · Answer

How do I go about using the app if its saying I need an update? Or just not use the app?

FURRYe38 · Answer

Can you skip the message at all?&nbsp;Remove and re-install the app?&nbsp;

morbidxavier · Answer

Same issue after uninstalling and re-installing and I cant get pass the message

FURRYe38 · Answer

You might post about this here:https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps&nbsp;And make contact with NG support. Seems like the app wants FW updated however, again, the modem can't be updated by users.&nbsp;Christian_R&nbsp;

Forum Discussion

cant update firmware for NightHawk c7000v2

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