Case is closed but the problem is unresolved

Question

Hi all,
&nbsp;
My CAX80 won't boot so I submitted a case to customer support. After the diagnosis, the technician&nbsp;confirmed that the hardware of my CAX80 is defective, then the case was closed...... I tried to contact them by replying to the previous email but no response. Also tried to call them, but no one answers after 20min of waiting. I also tried to open another case, but somehow the page no longer has that button after I choose the serial number.
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The device was purchased on Feb 23, 2022.&nbsp;
&nbsp;
Can you suggest me another way to contact them?
&nbsp;
Thanks.

FURRYe38 · Answer

https://community.netgear.com/t5/Cable-Modems-Routers/NOTICE-Users-with-sudden-non-functioning-CAX80-modems/td-p/2234550/jump-to/first-unread-message
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Please contact a forum moderator via PM:
DarrenM&nbsp;ChristineT&nbsp;
&nbsp;
&nbsp;

DarrenM · Answer

Send me a Pm with your case number and I will have support reach out to you.
&nbsp;
DarrenM

haze12 · Answer

Hi, I sent a PM to you last week but no one has contacted me. I am not sure if you received my PM. My case number is&nbsp;46381671.&nbsp;

FURRYe38 · Answer

He should be in contact with you via PM.&nbsp;

Forum Discussion

Case is closed but the problem is unresolved

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