CAX30 in modem mode not getting IP from ISP

Question

I set "Router Mode" to no in advanced settings. Xfinity shows modem as good to go, but on my end, CAX30 is not getting/picking up an IP.

It's (the device) not Xfinity, so they can't really help. All they can tell me is, the modem looks good to them.

Any suggestions?

FURRYe38 · Answer

Which port on the back of the CAX are you using? Port #1 should be used to connect to for a wired PC or 1 external router.&nbsp;
&nbsp;
Power OFF the CAX for 30 seconds then back ON with the wired PC or router connected to port #1...

pepbrow · Answer

Port 1 was connect to the router.

FURRYe38 · Answer

Be sure to use good quality LAN cable between the modem and router. CAT6 is recommended.

Forum Discussion

CAX30 in modem mode not getting IP from ISP

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