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Forum Discussion
CAX30 issue with Xfinity
On with Xfinity all morning said they are getting dozens of calls on users with this cable modem having connectivity issues...
12 Replies
and so far waiting 30 min for netgear support...horrible
I don't think this is an issue with Xfinity. I had a similar issue and went to the cable connection on the router settings page (http://192.168.1.1/index.php). I ran a check and it said I didn't have internet access because of an issue with the traffic meter (http://192.168.1.1/TrafficMeter.php). I disabled the Traffic Meter and I was able to get to the internet again.
I never turned on the traffic meter, and was curious how it got turned on. I looked at the firmware version and noticed I was running a version release on 02/08/2023. My best guess is that my router/modem was updated last night to the new firmware and that firmware turns on the traffic meter and sets the default to a limit of 0. This makes it so you basically can't use the internet but Xfinity can talk to your modem/router just fine.
Good luck.
- I am on spectrum had the same exact issue with the network meter turning on to a limit of 0 MB a month.
Disabling or setting to no limit fixes this.
Looking in the logs it looks like my modem decided to update its firmware last night so I suspect there’s something in the firmware causing the problem. I Dont see anything in the settings to disable automatic updates.
Not happy with Netgear right now. I had to RMA this modem after 3 months of use. And now not 3 months later they are pushing firmware with problems.
got a screensnip of the cable connections page and event logs?
That helps check the connection
Router Settings Home Page:
Cable Connection Page:
If its the same issue, Internet Access would be Red, but have a note next to it that says something about the "Traffic Meter" limit was hit and to increase the limit.
