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Forum Discussion
CAX30 support a Saga!
A week ago my local Xfinity stopped supporting my CAX30 or so I thought.
they insisted that the CAX30 was no longer compliant, this was really perfect timing, as my wife a Dr. uses Video conferencing at home, we are also in a poor reception area for cell phone so I have a T-Mobile booster linked to my network.
NetGear asked the usual questions... have I turned it on? Is it plugged in etc.
I explained that I had and that my background was electronics (MSc Camb.) All this was presented to me in a dialect of English that I wasn't quite understanding though the Tec. said his name was Josh!
Having waded through countless questions and given countless answers to my best degree.
I was told to factory reset and reinitialize with an older version of there software. this is easier said than done as the moment I pull the plug on the modem after a factory reset it will not connect to Xfinity ( also my cell phone is now dead)
So digging through my old "stuff" i found an old cable modem and a switch so at least i could now get on line ( < 100MPS) I contacted support again (see previous" Have I turned it on etc.")
After a week of trying I managed to speak to a support person who 1 understood me
2 I could understand Him 3 Acknowledged that I had a problem and a RTM was placed.
The new and "improved Modem arrives on Monday, so think of me over the weekend and have a beer or two, I know that I will.
One final addition, one of the support Tec`s sent me an email thanking me for buying
METGEAR perhaps this was my problem I was dealing with the wrong company all the time.........
2 Replies
Um, I haven't heard of any ISP not supporting the CAX30. I and others are currently using the CAX30 gateway mode, plemans I believe is on CC/XF ISP and using his CAX30.
Users are encouraged to use FW version v1.4.11.2. There was a problem recently with v2.x FW which NETGEAR removed from public access.
If you are having problems, Please let us help you by giving the following:
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerCurrently using a CAX30 on xfinity.
It works. Not my favorite but it works.
