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Forum Discussion
DefectiveCAX30
Dec 28, 2025Aspirant
CAX30
My CAX30 is currently under warranty and is being evaluated by Netgear engineering as it does not provide no where the WiFi speeds on 2.4 g or 5g and I am less than 3 feet away using Wi-Fi 6 device and unobstructed line of sight. No before Netgear tries to spin that ba about the 2.4 and 5g frequencies I have seen routers that push speed and range at 2.4 and 5g correctly. The cax30 doesn't even come close to specs by being less than 3 feet away in unobstructed line of sight 5g loses 2/3 of speed right next to it using a wifi 6 device with only 6 devices connected to it. 2.4g is even worse! I have gone through extreme data gathering with all levels of support and almost a month later the engineering team still has not provided an answer. This would seem simple that Netgear would send out a new device via RMA as it still is under warranty however the fact that engineering is not addressing my modem/router as a single case basis means Netgear is aware of a system is issue with these devices and evaluating the issue as a every device problem and not a single device problem. Before you come back with the buy sometime answers as I stated I have gone through all levels of support and yes it has had the latest firmware on modem and router side in addition to every other thing Netgear has recommended.In fact it has been a month and there has still been no response from Netgear nor have they taken this modem back under warranty which is still in affect. I have exhausted and reset network and gathered multi tier levels of data and info for Netgear to the tune of 5 to 6 hours perhaps or more. I know there are others experiencing the same issue or else they would swap this out on one on one issue and call it a day the mere fact engineering is involved shows Netgear is aware of issues with these and is covering up instead of recalling. I have been extremely patient with this matter but now it may be time to initiate a class action lawsuit on these for the many I know who are experiencing same issues with no resolution or remedy just run around as they have no clue!
2 Replies
- plemansGuru - Experienced User
Wow that was a challenge to read.
A lot of typing without any actual information.
All while threatening to violate the terms and conditions of the forum with a lawsuit. https://kb.netgear.com/000052286/NETGEAR-Community-Terms-Of-Service
If you're wanting help, post actual details and specifics like asked above. Saying "yes, I have the latest firmware" doesn't mean you actually do. Many people post "I have the latest" and then don't.
And with modem/router combo devices, posting your cable connections page and event logs help check the connection back to the ISP.
I've got a CAX30 that I occasionally hook back up to test
- CrimpOnGuru - Experienced User
It would be helpful to know
- What speed the ISP has promised?
- What speed the ISP is actually delivering? (see page 17 of the User Manual)
- What speed a device 'wired' to the router delivers?
- What WiFi6 device is being used to measure speed over WiFi?
- What speed this device reports at three feet from the router?