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steach91's avatar
steach91
Aspirant
Nov 27, 2021

CAX80 - Error submitting a Warranty Claim

My CAX80 has stopped connecting to the internet both via Ethernet and Wifi.

Have attempted factory reset, and swapped it out with other devices that connect immediately.

Trying to submit a warranty claim and the form errors out, so of course I can't submit.

 

Any thoughts?

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 28, 2021

    To get a hold of support. Click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process. Keep in mind that its only free for the first 90 days.

    But if its a hardware failure, it shouldn't cost. If they insist you pay until proven a hardware failure, make sure to clarify that they'll refund the charge. 

    • steach91's avatar
      steach91
      Aspirant
      Nov 28, 2021
      Yes I am aware of that.
      I literally said the form is erroring out when I try to submit it. Is there another avenue?

      Edit: wait, I have to purchase a support plan to file a warranty claim?
      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 28, 2021
        steach91 wrote:
        Yes I am aware of that.
        I literally said the form is erroring out when I try to submit it. Is there another avenue?

        Edit: wait, I have to purchase a support plan to file a warranty claim?

        You should be able to call into support. When you talk to support, they take you through some very basic "does it work" steps. If it does work, then it costs $ to talk to them. But if it does indeed turn out to be a hardware failure, they're supposed to refund it.