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bmpcabin's avatar
bmpcabin
Guide
Jul 31, 2025

Cax80 Astound 1gig plan, intermittent downstream flashing led

Installed a cax80 on Astound/RCN. Ast made the changes, up and running but very frequent drops and dowmstream led flashing. Tech came, found many problems with cables from pole to modem. He changed e...
cax80
bmpcabin's avatar
bmpcabin
Guide
Jul 31, 2025

i believe i sent this, but i "saved the cable diagnostic info".  Here it that text.

 

Cable Diagnostic

Status: Poor

Action: 
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.

Internet Access: Good

Downstream Status: Poor

    Partial Service: Poor
    Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.

    Downstream Power Level: Good

    Downstream SNR: Good

Upstream Status:  Good

    Upstream Power Level: Good


Current time: Thu Jul 31 17:15:34 2025

Startup Procedure
Acquire Downstream Channel: 531 MHz   Locked
Connectivity State:          OK       Operational
Boot State:                  OK       Operational
Security:                   Enabled   BPI+


Downstream Bonded Channels (Partial Service)
Channel LockedStatus Modulation ChannelID  Frequency        Power       SNR   Correctables Uncorrectables     
      1     Locked     256 QAM     12     531000000 Hz     -1.6 dBmV     40.6 dB     3     0
      2     Locked     256 QAM      1     321000000 Hz     0.3 dBmV     41.6 dB     0     0
      3     Locked     256 QAM      2     327000000 Hz     0.3 dBmV     41.5 dB     0     0
      4     Locked     256 QAM      3     333000000 Hz     0.3 dBmV     41.4 dB     0     0
      5     Locked     256 QAM      4     339000000 Hz     0.4 dBmV     41.1 dB     0     0
      6     Locked     256 QAM      5     345000000 Hz     0.4 dBmV     41.4 dB     1     0
      7     Locked     256 QAM      6     351000000 Hz     0.3 dBmV     41.1 dB     0     0
      8     Locked     256 QAM      7     357000000 Hz     0.1 dBmV     41.1 dB     0     0
      9     Locked     256 QAM      8     363000000 Hz     0.2 dBmV     40.8 dB     0     0
     10     Locked     256 QAM      9     369000000 Hz     0 dBmV     40.8 dB     0     0
     11     Locked     256 QAM     10     519000000 Hz     -1.5 dBmV     40.8 dB     3     0
     12     Locked     256 QAM     11     525000000 Hz     -1.7 dBmV     40.8 dB     2     0
     13     Locked     256 QAM     13     537000000 Hz     -1.6 dBmV     40.4 dB     3     0
     14     Locked     256 QAM     14     543000000 Hz     -1.8 dBmV     40.9 dB     2     0
     15     Locked     256 QAM     15     549000000 Hz     -1.6 dBmV     41.1 dB     0     0
     16     Locked     256 QAM     16     555000000 Hz     -1.6 dBmV     40.8 dB     2     0
     17     Locked     256 QAM     17     561000000 Hz     -1.5 dBmV     41.1 dB     4     0
     18     Locked     256 QAM     18     567000000 Hz     -2 dBmV     41 dB     5     0
     19     Locked     256 QAM     19     573000000 Hz     -2.2 dBmV     41.1 dB     3     0
     20     Locked     256 QAM     20     579000000 Hz     -1.8 dBmV     41.3 dB     1     0
     21     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     22     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     23     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     24     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     25     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     26     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     27     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     28     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     29     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     30     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     31     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     32     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0


Upstream Bonded Channels
Channel   LockedStatus  ChannelType ChannelID   SymbolRate        Frequency       Power     
      1       Locked       ATDMA      4       5120 Ksym/sec       36800000 Hz       40.5 dBmV
      2       Locked       ATDMA      5       5120 Ksym/sec       30350000 Hz       40.5 dBmV
      3       Locked       ATDMA      6       5120 Ksym/sec       23900000 Hz       40.0 dBmV
      4       Not Locked       Unknown      0       0       0       0.0
      5       Not Locked       Unknown      0       0       0       0.0
      6       Not Locked       Unknown      0       0       0       0.0
      7       Not Locked       Unknown      0       0       0       0.0
      8       Not Locked       Unknown      0       0       0       0.0


Downstream OFDM Channels
Channel   LockedStatus  ProfileID  ChannelID    Frequency       Power       SNR/MER    ActiveSubcarrier    Unerror    Correctable   Uncorrectable
      1     Locked     0 ,1 ,2 ,3     159     675000000 Hz     -0.22 dBmV     39.1 dB     166 ~ 3929     4589087678     3285813660     232
      2     Not Locked     0      0     0 Hz     0 dBmV     0 dB     0 ~ 4095     0     0     0


Upstream OFDMA Channels
Channel   LockedStatus    ProfileID    ChannelID    Frequency       Power
      1     Locked     3 ,4 ,9 ,10 ,11 ,12 ,13      8     5300000 Hz     38.5 dBmV
      2     Not Locked     0      0     0 Hz     0 dBmV


Event Log
         Time               Priority     Description
Thu Jul 31 17:14:26 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:13:08 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:11:06 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:10:41 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:10:18 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:09:24 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:09:02 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:08:37 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:07:54 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:07:05 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:06:13 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:05:37 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:05:33 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:05:28 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:05:08 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:04:45 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:04:43 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:04:06 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:02:57 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:02:38 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:01:52 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:00:53 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 17:00:28 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:59:19 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:58:52 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:58:44 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:57:06 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:56:25 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:56:07 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:55:42 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:54:24 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:54:07 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:53:53 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:53:34 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:51:46 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:51:25 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:50:50 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:50:25 2025     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 31 16:47:48 2025     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=34:98:b5:d1:7e:d9;CMTS-MAC=2c:0b:e9:14:dd:5b;CM-QOS=1.1;CM-VER=3.1;