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cax80
19 TopicsCAX80 lights on but no internet
Hello, I’ve checked over everywhere I could find because a few hours ago my lovely CAX80 decided it wanted to start cutting out about every 5-15 minutes. The lights on the device stay on but I get cut out of internet both on wireless and wired connections. The device was purchased in January 2023 so just under 2 years and now I’m pretty sure it’s bricked and I just want to be sure there’s nothing that could be done before I’m forced to buy a new one because it’s out of the one year warranty. ISP is Xfinity I live in an apartment complex but it’s never once been an issue prior. I’ve taken the following steps: -Unplugged the CAX80 -Completely unplugged co-axel, Ethernet plugs, and power while holing reset and re-plugging while reset. -Checked any devices that may have been hung on the device through the app or web page while I was able to access said app or webpage before connection cut out. -Reset the device through the app -Checked firmware updates which is the most current version being 5.1.1.8 -Forced a factory reset through webpage via advanced options and backup erase because the push to reset wouldn’t reset to factory. -After Factory reset made sure the devices cleared and after that re-activated it through xfinity app which took several attempts due to cut outs. -Any basic troubleshooting steps I saw in the chats here on these discussion boards specifically from the guru level reply person FURRye38 including but not limited to checking the channels and making sure they were within acceptable levels, checking the error log so make sure this had nothing to do with my ISP network drops which it did not they’ve have full service all night no drops on the radar in the least, made sure I don’t have protection engine on which I never did in the first place, ect ect. And after all that it still is cutting out every few minutes with the lights still white and glowing on the front, so is there anything I can even still try or maybe something Netgear is aware of that is causing issues? I saw online there have been previous issues with firmware and bricking this specific device before almost identical to my description and that Netgear ended up replacing those devices for a bunch of users but I’m not one to assume my situation is the same so I ask is there anything else troubleshooting wise I should do and if not is this a case I should even get ahold of Netgear support or will I just be told to go buy a new one? I’ll add a photo of the event log errors at the top of the list since it seems I can only add one attachment. Thank You.Solved54Views0likes9CommentsIssues streaming to twitch, using video chat is discord or anything that requires high upload
Suddenly after rebuilding some cables and attempted to set up another router for more wifi coverage my CAX80 is having issues with uploading things for video chats or when streaming. Anyone know where I can look to try and fix this? I upgraded to latest firmware but otherwise nothing else changed.20Views0likes1CommentHardwired connections are fine. WiFi bounces up and down
My CAX80 has the same issue. hardwired connections are fine. WiFi bounces up and down. I tired to change a variety of settings but the save default back to factory. Is there a physical jumper and switch to enable changes to the router? Since its a WiFi only issue the issue is in the Netgear settings or bad hardware. the updates are current. bug in the Netgear WiFi software? My test connection is 2 feet away from router. any ideas? If Netgear support is online here, help.37Views0likes4CommentsCAX80 No internet via WIFi but no problem with RJ45
I have problem with both of my Netgear units. This morning i woke-up and my cellphone said no internet via wifi, I checked on computer with wire plug been connected directly to CAX80 and i have no problem connecting to Internet. I also have EAX80 and it also has wifi problems when i connect via WiFi to it that is attached to CAX80 I restarted(FEW) times and factory resetted both units, still same problem. i changed DNS/NTP from Comcast to google and other open-DNS-servers and it didn't help. i callled to Comcast they said not problems at all..... I checked EAX80 via friend house(walking, attaching it his router) and it has no problems at all working and connecting devices via WiFi i connected via app and it shows as i'm working offline(when it's working via wire)202Views1like20CommentsMy CAX80 started acting up
My CAX80 started acting up yesterday as well. No idea what changed but devices on 2.4 Ghz would work fine. Anything on 5 Ghz was sporadic connecting to the internet. Very frustrating when you work from home and have to be on conference calls. I tried several things to resolve the issue, but the only thing that worked was flashing an older firmware version to it. It auto updates every night which is frustrating, but at least I am able to work again.Solved58Views0likes5CommentsNOTICE: CAX80 and Protection Engine
Some users are seeing some issues with WiFi connection problems with the CAX80 gateway modem. Some have noticed that disabling Protection Engine feature has helped resolve some of these issues. NG is aware of this issue and is under review. For now, we recommend disabling Protection Engine until furthur notice: NETGEAR Nighthawk - Protection Engine Feature FAQ | NETGEAR Communities Please be patient while NG works on this. If you continue to see issues or problems after disabling Protection Engine, please make a NEW post and we'll continue to help you out. Thank you.113Views0likes0CommentsNo Access Control on my CAX80 Gateway
Evidently Netgear has moved access control to the Nighthawk app. I'll be damned if I can find it. Does anybody know if and/or where access control can be maintained in the Nighthawk app. I have seen posts, don't remember where I saw them, that alluded to access control being somewhere in smart parental controls. I personally have no need for smart parental controls; my kids are grown and living on their own. I just want to control connections to the gateway.54Views1like4CommentsDisabling this feature on my CAX80 lets the Garmin app pair successfully with my Venu3 watch
Disabling this feature on my CAX80 lets the Garmin app pair successfully with my Venu3 watch. WIth the Protection Engine on, the phone and watch are unable to pair. Disable Wi-Fi on the phone and the watch can instantly connect via Bluetooth. When connected, if you enable Wi-Fi the connection is instantly lost. After I turned off Protection Engine, all of these funky connectivity issues vanish, and the watch and phone pair succesfully over Wi-Fi.31Views0likes1Comment