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Forum Discussion
Every month I have to reconfigure the CAX80
Mine is different; every month, the CAX80 internet connection must stop, and then will require a password change. I have been having the same problem for 4 months. Every month I have to reconfigure the CAX80. This month is twice. I am tired. Is frustrating. I have called and spoken with their customer support/ technician unit 4 times, and I still have the same problem every month. The problem is that it has been more than four months since I purchased this CAX80, so I can't return or replace it.
2 Replies
I've got a CAX and never had that issue.
- what firmware are you on?
- why does it require a change?
- Have you tried reinstalling the firmware, doing a full factory reset (push and hold reset for 15 seconds while powered on), and then a reinstall? maybe something is corrupt in the firmware causing it to need the change.
Any updates on this?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerMine is different; every month, the CAX80 internet connection must stop, and then will require a password change. I have been having the same problem for 4 months. Every month I have to reconfigure the CAX80. This month is twice. I am tired. Is frustrating. I have called and spoken with their customer support/ technician unit 4 times, and I still have the same problem every month. The problem is that it has been more than four months since I purchased this CAX80, so I can't return or replace it.
