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Kingsshadow's avatar
Kingsshadow
Aspirant
Oct 27, 2025
Solved

CAX80 lights on but no internet

Hello, I’ve checked over everywhere I could find because a few hours ago my lovely CAX80 decided it wanted to start cutting out about every 5-15 minutes. The lights on the device stay on but I get cut out of internet both on wireless and wired connections. The device was purchased in January 2023 so just under 2 years and now I’m pretty sure it’s bricked and I just want to be sure there’s nothing that could be done before I’m forced to buy a new one because it’s out of the one year warranty. ISP is Xfinity I live in an apartment complex but it’s never once been an issue prior.

 

I’ve taken the following steps:

-Unplugged the CAX80

-Completely unplugged co-axel, Ethernet plugs, and power while holing reset and re-plugging while reset.

-Checked any devices that may have been hung on the device through the app or web page while I was able to access said app or webpage before connection cut out.

-Reset the device through the app

-Checked firmware updates which is the most current version being 5.1.1.8

-Forced a factory reset through webpage via advanced options and backup erase because the push to reset wouldn’t reset to factory.

-After Factory reset made sure the devices cleared and after that re-activated it through xfinity app which took several attempts due to cut outs.

-Any basic troubleshooting steps I saw in the chats here on these discussion boards specifically from the guru level reply  person FURRye38 including but not limited to checking the channels and making sure they were within acceptable levels, checking the error log so make sure this had nothing to do with my ISP network drops which it did not they’ve have full service all night no drops on the radar in the least, made sure I don’t have protection engine on which I never did in the first place, ect ect.


And after all that it still is cutting out every few minutes with the lights still white and glowing on the front, so is there anything I can even still try or maybe something Netgear is aware of that is causing issues? I saw online there have been previous issues with firmware and bricking this specific device before almost identical to my description and that Netgear ended up replacing those devices for a bunch of users but I’m not one to assume my situation is the same so I ask is there anything else troubleshooting wise I should do and if not is this a case I should even get ahold of Netgear support or will I just be told to go buy a new one?


I’ll add a photo of the event log errors at the top of the list since it seems I can only add one attachment.

 

Thank You.

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