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Forum Discussion
CAX80 AX6000 MUST READ BEFORE BUY ($450 modem is it worth it??)
alright hello everyone its time to expose netgear for who they are.. i bought a modem/router nighthawk ax6000 CAX80 it worked fine at the first month i would get abnout 1300 Mbs DL speed after that ...
right chris after i exposed you you messaged me? nice one i wouldnt expect a better server from netgear!
10 mins after my latest reply i got a call from a netgear rep and they opened an rma an apologized for everything but that doesnt mean im ever going to buy netgear again i've had enough hard time for 1 month in my life im done with you soon as u replace my modem..
Is it still working? I bought a CAX80 5 months ago. Worked perfectly until about 3 weeks ago. Now I have no internet. I called Comcast and they did the refresh. I’ve unplugged it. Reset it and sti no internet. Comcast said everything looks fine on their end to call Netgear. I call Netgear and all they can telll me is I’m outside my 3 month period and if I want help I would have to pay $50. I find it a bit too coincidental it stopped working just after the free 3 month assistance is over.
well they sent me a replacement n the replacement is working fine until now but i would never buy netgear again after everything i've been thro it's just not worth my time or the cost.. wish you luck!
Please make a new post with your details about the problems your having with your modem.
Itsjustmebob wrote:
Is it still working? I bought a CAX80 5 months ago. Worked perfectly until about 3 weeks ago. Now I have no internet. I called Comcast and they did the refresh. I’ve unplugged it. Reset it and sti no internet. Comcast said everything looks fine on their end to call Netgear. I call Netgear and all they can telll me is I’m outside my 3 month period and if I want help I would have to pay $50. I find it a bit too coincidental it stopped working just after the free 3 month assistance is over.Mine worked perfect since April, now Netgear did a firmware update but it appears Comcast hasn't pushed it out yet. My wireless dropped from 400mbps to 30mbps. The Nighthawk app speed test show 350mpbs, yet if I do it through a web browser it shows my actual speed, which is in the 30's. Xfinity blames Netgear, Netgear blames Xfinity. It's a freaking nightmare. I thought I was avoiding any potential issues by buying the most expensive router, but stay away from CAX80.
and that right there makes 2 of us my friend!
There is FW for the router side that users can update themselves:
Though we've seen some issues on the 5Ghz side of this FW:
You might try using v4 of the CAX80 router side FW and see if this helps any.
Users are encouraged to contact NG support and let them know what your seeing. I believe this is a NG issue and not a ISP issue. My 2 cents.
econgolf wrote:
Mine worked perfect since April, now Netgear did a firmware update but it appears Comcast hasn't pushed it out yet. My wireless dropped from 400mbps to 30mbps. The Nighthawk app speed test show 350mpbs, yet if I do it through a web browser it shows my actual speed, which is in the 30's. Xfinity blames Netgear, Netgear blames Xfinity. It's a freaking nightmare. I thought I was avoiding any potential issues by buying the most expensive router, but stay away from CAX80.
FYI. I just had a good conversation with Netgear support. My issue is not fixed yet; however, the reason I've been having so many issues is because the Nighthawk App asked me to upgrade to the newest firmware; however, Xfinity has not yet decided to push out that version. So now I need to call Xfinity and ask them to reset my firmware back to the old verison (unfortunately, the first two times I've called the Xfinity reps have no clue what that means/how to do it, so I need to just keep trying). But as a lesson/takeaway from all this...DO NOT UPGRADE YOUR FIRMWARE FROM THE APP if you have the CAX-80. That is what has caused all my headaches. Hopefully that saves at least one person the 6+ hours of combined phone time I've spent on this.
