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Forum Discussion
CAX80 connectivity issues
Had a CAX30 but upgraded my speeds to 1g and later found out xfinity doesnt support 1g on the cax30. I upgraded to a CAX80 and am once again having issues. Download speeds are good at 1.1g however the wifi speeds are terrible and half of what my CAX30 get. I tried to activate this on the xfinity app and keep getting errors we're having issues identifying the CM MAC address and it shows up as offline in the app. Really scratching my head here and dissapointed. Not sure why this is happening but hoping to get it fixed
1 Reply
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerWhat wireless devices are you connecting?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Are wired ethernet speeds ok?
