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m1chael's avatar
m1chael
Guide
Nov 16, 2021

CAX80 continuous reboot cycle during power outage while on generator power

Hi,

My CAX80 modem/router is going into a continuous reboot cycle while my house is on generator power during a local power outage. Power went out yesterday, I started my generator and was able to use the internet for about 30 minutes while on generator power and then it started doing the continuous reboot. 

 

Reading the forums here I learned that the CAX80 does this if it loses signal from the ISP. I was able to confirm from Xfinity as well as neighbors, who were also on generator power, that the internet was still working. Generator was producing full power, 120V, 60.2 Hz, and the house was only pulling 5 amps total. 

 

I've copied the modem event log and pasted below. There was another power outage this mornng from 4:30 am to 5:00 am but the house was not on generator power during that second outage. 

 

Does anyone have any ideas on why this would be or how to fix it?

 

Firmware V2.1.2.6

Cable firmware V1.02.08

Event log from modem:

Tue Nov 16 04:33:04 2021 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Tue Nov 16 04:33:04 2021 Warning (5) Dynamic Range Window violation
Tue Nov 16 04:33:04 2021 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Tue Nov 16 04:33:04 2021 Warning (5) Dynamic Range Window violation
Tue Nov 16 04:33:04 2021 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Tue Nov 16 04:33:04 2021 Warning (5) Dynamic Range Window violation
Tue Nov 16 04:33:04 2021 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Tue Nov 16 04:33:04 2021 Warning (5) Dynamic Range Window violation
Tue Nov 16 04:33:04 2021 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Tue Nov 16 04:33:00 2021 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Tue Nov 16 04:32:30 2021 Notice (6) TLV-11 - unrecognized OID;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:54 1970 Notice (6) Honoring MDD; IP provisioning mode = IPv6
Mon Nov 15 14:14:56 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:14:51 2021 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:14:32 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:14:31 2021 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:14:11 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:14:11 2021 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:13:52 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:13:51 2021 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:13:32 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:13:31 2021 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:12:39 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:12:33 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 15 14:12:30 2021 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:43 1970 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:50 1970 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:59:dc:79:7e:ad;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:43 1970 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 12 08:01:34 2021 Critical (3) Resetting the cable modem due to docsDevResetNow
Thu Jan 1 00:00:43 1970 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:d7:0f:74;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Cable Connection screenshots during normal utility power.

19 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    The logs are indicating either the cmts isn't connecting, or when it does, its out of the power range. 

    You'll have to have the ISP check the logs or wait for power to stabilize and see if it helps. 

    • m1chael's avatar
      m1chael
      Guide

      plemans Thanks I will give Xfinity a call and see if they'll send someone out to check things out.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    FYI, The design of the CAX Modems is to auto reboot if the ISP coax signal is removed or gets disconnected or signal stops. I believe NG is attempting to help re-acquire ISP signal on the line thus they have the modem auto reboot unitl the signal is back online and stable. This is only seen on the CAX modems I believe. 

    • m1chael's avatar
      m1chael
      Guide

      FURRYe38 Yes, that is my understanding of the modem operation once it loses connection to the ISP and why my modem's behavior is so baffefling to me. I'll do as plemans suggested and talk to Xfinity support and see if they can send someone out to check things over. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Let us know how it goes. They should be able to correct the problem. :smileywink: