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Forum Discussion

BEB7474's avatar
Nov 01, 2020

Cax80 disconnects

I know you guys are working on this issue, but whatever changes you've recently made has made my wifi a living nightmare. It worked great up until last wk. Now its worse than its ever been. This product shouldve never been released w/all these connection issues. What a waste of time and $.

10 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Does it work better after a reboot (for a period)?

    If so, go to ip ipdress/debug.htm   for example:  192.168.1.1/debug.htm

    uncheck the logging/packet capture. 
    i've found it enable after rebooting mine and it'll work great for a period and then lockup/drop. With that unchecked, it works fine. 

    But for some reason, whenever I reboot, its rechecked. 

    • tamanaco's avatar
      tamanaco
      Apprentice

      plemans wrote:

      Does it work better after a reboot (for a period)?

      If so, go to ip ipdress/debug.htm   for example:  192.168.1.1/debug.htm

      uncheck the logging/packet capture. 
      i've found it enable after rebooting mine and it'll work great for a period and then lockup/drop. With that unchecked, it works fine. 

      But for some reason, whenever I reboot, its rechecked. 


      plemansGood catch. I've been experiencing slouggish performance and disconnect issues after a few days. Usually, between 4 to 6 days. Rebooting resolves the issues sometimes, but at other times I have to reset and restore the router. See my recent  post  in this thread where I outlined the issues that I've experiencing with the CAX80 connected to Spectrum. I tried contacting one of the Moderators via private message to see if I can get a hold of the beta firmware release (v2.1.0.4), but I have yet to receive a reply. I tried calling Netgear Support, but I have not found the time wait on the phone to get a hold of a 2nd level technician. Hopefully, a firmware update that fixes some of these issues is in the pipeline and will be release soon. I feel like I paid a lot of money for a router that has to be rebooted every few days. Before this router I had a Netgear WNDR4500 (N900) that I purchased in 2011 connected to Spectrum via a Motorola/ARRIS Modem model SB6183 that I purchased in 2014. I only had to reboot this setup may once or twice a year, Including reboots for firmware updates.

       

      My believe is that there's a memory leak in the current 1.1.0.41  firmware that is eating away at the available RAM storage of the CAX80 router. I'm going to disable the LAN/WAN Packet Capture option on that page to see if unchecking this option resolves the issue. Capturing and saving all these packets "could" produce a symptom similar to a memory leak as the router runs out storage to save the captured packets.

      • plemans's avatar
        plemans
        Guru - Experienced User

        I also noticed when it was enabled the cpu was pegged at 100% for both  cores. That can degrade performance as well. 

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired

    Pls post connection table + Event log + Network logs screenshots for review.