NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jprovenza's avatar
jprovenza
Follower
May 08, 2022

CAX80 doesn't connect to Comcast

We have a CAX 80 router, which had blazing speed before we left on vacation.  We had no problems.  When we returned, the router doesn't connect to anything. I tried connecting through the app but had no success.  It still shows power running but no connection.

 

Any thoughts on what happened?  

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    May 09, 2022
    jprovenza wrote:

    I tried connecting through the app but had no success.  It still shows power running but no connection.

     

    What says "no connection"? What devices have you used to connect? Wifi and wired?

     

    What do you mean by "power running"?

     

    What do the LEDs on the modem router look like?

     

    Have you rebooted the  modem/router? Turned it on and off?

     

     

     

     

     

     

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 09, 2022

    Is it only the power light working? Nothing on the others?

    Did you check with your isp to see if they can ping it or see it on their network? 

    Are you able to log into it? (not using the app)

    Did you try a factory reset?