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AJPO's avatar
AJPO
Tutor
Feb 03, 2024

Cax80 Drops Connection, But Wifi Works.

I have a cax80 wifi modem and a 1.2 GB Comcast Connection. The modem drops the connection to my pc that is connected via ethernet cable. Sometimes the connection will be fine for several hours, then it starts dropping, reconnecting, over and over and that can go on for hours. The wifi stays connected and my phone, TV's etc...work just fine. I have tried different ethernet cables, different coax cables, installed different drivers for the Realtec PCIe 2.5 GbE NIC card. Of course I've restarted, and even set the modem back to factory settings mulitple times. I bought the device used and was told it worked fine (yes, it might be a lie). My old wifi modem worked absolutely fine. I only replaced it to take advantage of the speed increase and needed a multigig modem. ISP says the signal is reaching the modem with no problem. Again, the wifi doesn't disconnect, just the connection from the modem to the pc. When it happens, the mutilgig light goes off on the modem as well. Any suggestions would be greatly appreciated...as I'm about to take a hammer to it any day now. 

14 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What firmware version do you have installed?

    there was an earlier one or two that had issues with the 2.5gig connection

    • AJPO's avatar
      AJPO
      Tutor

      Firmware version V2.1.5.2

      Cable Firmware version V1.02.08

      Comcast has refused to push any firmware updates. It can be very difficult to get a comcast tech on the phone that has much of a clue. Appreciate the response.