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Forum Discussion
CAX80 Firmware Version 5.1.1.8 Stops ALL port forwarding
Xfinity keeps updating my CAX80 firmware to 5.1.1.8, and it destroys all port forwarding ability. This is AFTER a full reset multiple times. I have to re-flash to the 2.1.5.2 firmware and port forwar...
Damn. Since the "90 days of complimentary support" have long expired, the only way to open a case with Netgear is to pay.
My guess is that would be a total failure.
Sorry
Update: I spent >20 minutes speaking with Xfinity and they are blaming Netgear. I then called Netgear and they assured me that it WAS being pushed by Xfinity. They told me to call Xfinity and keep asking for the next higher level person in technical support who understands how to change and re-map my modem NOT to accept the 5.1.1.8 CAX80 firmware.
I am back on the phone for >28 minutes having to ask, again and again, for someone who understand modem re-mapping, despite the person saying it's Netgear's issue. Holy crap.
I'll let you know how this turns out. What a pain.54 minutes later I was handed up to a senior tech support rep. She was hesitant to push the older firmware, so I asked her, if I could push the firmware, one revision down, and would she "lock" it into my modem, and she said she would. It appears my issue may be fixed! I will let you know in a few days if the firmware stays locked. Thanks again!
Can you please post what modem FW version they put on the modem?
This version will be different from the router portion of FW that is on the CAX80.
54 minutes later I was handed up to a senior tech support rep. She was hesitant to push the older firmware, so I asked her, if I could push the firmware, one revision down, and would she "lock" it into my modem, and she said she would. It appears my issue may be fixed! I will let you know in a few days if the firmware stays locked. Thanks again!
