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Forum Discussion

Too_eazy's avatar
Too_eazy
Follower
Sep 01, 2021

CAX80 losing internet connectivity several times per day.

I'm not sure what info is needed, but my firmware is up to date.  All of my devices are still connected to the WiFi networks, but internet connectiivty is down several times per day.  I launch my nighthawk app and reboot the system, then it works fine for a few hours.

 

I'm tired of wasting time on this.  Help me diagnose the issue, or I'm afraid i have to go buy another $400+ router.

 

 
Cable Information
Hardware Version1.01
 
Firmware VersionV2.1.2.6
 
Cable Firmware VersionV1.02.08
 
Cable Modem Serial Number60R2087RA0AA8

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 01, 2021

    A screen snip of the cable connections page (shows upstream/downstream values) and your event logs helps us to check the connection. 

    If you don't have a good connection, it doesn't matter if you go buy a different device.