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Forum Discussion
CAX80 randomly turns off Wi-Fi
I have been having an issue for the last few days. The AX6000 WiFi Cable Modem Router (CAX80) randomly turns off wifi capability. I generally find out it is off when my phone is on 5G, or I can't con...
I will try the settings and steps you recommended.
The info you requested is below.
I have not done a factory reset yet.
The log file is attached; it was too long for the message body.
Lights: Off
Firmware: V2.1.5.2
Channels: Auto
Wifi Neighbors: ~9
CONNECTION STATUS
Cable Diagnostic
Status: Good
Action: Your setup looks fine. If you are still experiencing an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
Internet Access: Good
Downstream Status: Good
Downstream Power Level: Good
Downstream SNR: Good
Upstream Status: Good
Upstream Power Level: Good
Current time: Sat Nov 11 12:51:32 2023
Startup Procedure
Acquire Downstream Channel: 447 MHz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 28 447000000 Hz 5.7 dBmV 41.1 dB 581 0
2 Locked 256 QAM 1 285000000 Hz 6.8 dBmV 41 dB 857 0
3 Locked 256 QAM 2 291000000 Hz 6.6 dBmV 40.9 dB 1152 0
4 Locked 256 QAM 3 297000000 Hz 7.2 dBmV 41.4 dB 524 0
5 Locked 256 QAM 4 303000000 Hz 6.9 dBmV 41.2 dB 594 0
6 Locked 256 QAM 5 309000000 Hz 6.6 dBmV 41.1 dB 807 0
7 Locked 256 QAM 6 315000000 Hz 6.7 dBmV 40.9 dB 1114 0
8 Locked 256 QAM 7 321000000 Hz 6.6 dBmV 41.2 dB 507 0
9 Locked 256 QAM 8 327000000 Hz 6.9 dBmV 41.1 dB 646 0
10 Locked 256 QAM 9 333000000 Hz 6.2 dBmV 41 dB 911 0
11 Locked 256 QAM 10 339000000 Hz 6.5 dBmV 41.2 dB 469 0
12 Locked 256 QAM 11 345000000 Hz 6.7 dBmV 41.4 dB 588 0
13 Locked 256 QAM 12 351000000 Hz 6 dBmV 41.2 dB 758 0
14 Locked 256 QAM 13 357000000 Hz 6.8 dBmV 41.5 dB 397 0
15 Locked 256 QAM 14 363000000 Hz 6.2 dBmV 41.3 dB 545 0
16 Locked 256 QAM 15 369000000 Hz 6.2 dBmV 41.3 dB 639 0
17 Locked 256 QAM 16 375000000 Hz 6.2 dBmV 41.2 dB 927 0
18 Locked 256 QAM 17 381000000 Hz 5.9 dBmV 41.4 dB 503 0
19 Locked 256 QAM 18 387000000 Hz 6.3 dBmV 41.3 dB 699 0
20 Locked 256 QAM 19 393000000 Hz 5.8 dBmV 41.1 dB 813 0
21 Locked 256 QAM 20 399000000 Hz 5.7 dBmV 41 dB 995 0
22 Locked 256 QAM 21 405000000 Hz 6.2 dBmV 41.2 dB 594 0
23 Locked 256 QAM 22 411000000 Hz 5.6 dBmV 41.1 dB 740 0
24 Locked 256 QAM 23 417000000 Hz 5.8 dBmV 41.1 dB 704 0
25 Locked 256 QAM 24 423000000 Hz 5.6 dBmV 41 dB 799 0
26 Locked 256 QAM 25 429000000 Hz 5.6 dBmV 41 dB 963 0
27 Locked 256 QAM 26 435000000 Hz 5.7 dBmV 41 dB 897 0
28 Locked 256 QAM 27 441000000 Hz 5.6 dBmV 41.2 dB 479 0
29 Locked 256 QAM 29 459000000 Hz 5.4 dBmV 41.1 dB 566 0
30 Locked 256 QAM 30 465000000 Hz 5.6 dBmV 41.1 dB 607 0
31 Locked 256 QAM 31 471000000 Hz 5.2 dBmV 41 dB 683 0
32 Locked 256 QAM 32 477000000 Hz 5.3 dBmV 40.9 dB 684 0
Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 5 5120 Ksym/sec 17800000 Hz 31.0 dBmV
2 Locked ATDMA 6 5120 Ksym/sec 24200000 Hz 32.8 dBmV
3 Locked ATDMA 7 5120 Ksym/sec 30600000 Hz 32.5 dBmV
4 Locked ATDMA 8 5120 Ksym/sec 37000000 Hz 32.8 dBmV
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0
Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 33 489000000 Hz 5.08 dBmV 40.6 dB 1108 ~ 2987 3814497303 3464656239 1020
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
Event Log
Time Priority Description
Sat Nov 11 12:40:01 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 12:34:16 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 09:47:56 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 09:45:31 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 09:32:31 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 09:30:42 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 09:26:06 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 09:24:18 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 08:18:00 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 08:15:01 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 07:46:43 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 07:44:32 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 07:40:28 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 07:36:33 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 03:46:45 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 03:45:47 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 03:41:56 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 03:39:55 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 01:41:07 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 11 01:33:22 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 23:40:29 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 23:25:01 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 22:29:23 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 22:25:28 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 21:35:38 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 21:31:54 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 21:03:53 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 20:56:21 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 20:42:55 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 20:38:57 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 20:12:30 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 20:08:10 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 19:52:48 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 19:48:01 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 19:11:53 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 19:11:06 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 18:33:07 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 18:27:59 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 18:05:29 2023 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 10 17:57:32 2023 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=80:cc:9c:71:73:f0;CMTS-MAC=00:17:10:86:c1:9b;CM-QOS=1.1;CM-VER=3.1;