NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CAX80 Shows Active Connection, But No WiFi Available
Hi, I'm with Cox (it's the only available option where I live, sigh), and I've had two issues with my CAX80. 1) The WiFi was available on only the 2.4ghz band (the 5ghz band would show, but noth...
What FW version is loaded?
What channels are you using for the wifi?
Any Wifi Neighbors near by? If so, how many?
Is Smart Connect, AX and OFDMA enabled on the modem?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
I am not at home, so I'll give you what I've got via Anywhere Access.
FW: 2.1.4.2
SC: Not activated
Neighbors: Yes. Unsure of how many connections, but I'll say several.
AX + OFDMA = Unsure, but will check when I get home. Can you tell me if they should or should not be activated?
I will work through the rest when I get home (unfortunately, in several hours, am US EST). I appreciate the quick response, and will update when I have that additional information.
Sounds good.
FYI, there is a newer FW version available: