I have been trying to log into my admin account on my router and it keeps rejecting my log in and asking me to reset my password. I reset the password and get a message it was successful, but when I try to log in, it once again rejects the login and askes to reset the password. Any ideas why this is happening or how I can fix it?

Have you tried a different pc/browser? Hav eyou tried factory resetting and reinstalling the router?

Tried a different browser and my iPad. It was working fine in Safari. I have not tried a reset yet. I will try that tomorrow.

Is this with a wired connection or over wireless? Have you tried using one of those nasty apps? The CAX80 WiFI Cable Modem Router is a different beast from standard Nighthawk routers. You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here: Cable Modems & RoutersIn the meantime you could visit the support pages:Support | NETGEARFeed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.You may have done this already. I can't tell from your message. I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

I have tried those "nasty apps", Safari and Firefox, all with the same result. It is a wireless connection to my iMac running the latest version of Big Sur. A reset of the Modem has not helped either. I am hesitant to do a hard reset, because out of the box, there were problems with Xfinity that Netgear set up from there end, so I do not want to risk that problem again unless there is no other way. I am connecting fine with the router, but it refuses to accept my password, even if I reset the password.

Sorry, I don't understand this bit. Gbol wrote: A reset of the Modem has not helped either. I am hesitant to do a hard reset.... I don't know what you mean by "hard reset".There is only one reset process and ion reset button on our device. If you have "reset the modem", then you have hard reset the CAX80. Or are you talking about something else? Gbol wrote: I have tried those "nasty apps", Safari and Firefox, all with the same result. It is a wireless connection to my iMac running the latest version of Big Sur. Hmm. Wireless is never the best choice. Wired is better. It is also faster than wifi. Don't iMacs come with Ethernet these days? I assume that you are using local access connected to the wifi from the CAX80 rather than remote (anywhere) access through Netgear's cloud intermediary. Gbol wrote: ....it refuses to accept my password, What refuses the accept your password? What is the exact message that you see? That is he password with the "admin" username? Gbol wrote: ....even if I reset the password. How do you manage to do that reset if you cannot login? Gbol wrote: I am hesitant to do a hard reset, because out of the box, there were problems with Xfinity that Netgear set up from there end, Another odd one. It isn't usually down to Netgear to do remote operations.That's an ISP thing. So I don't understand what that means. You should be able to copy all of the settings that matter on your CAX80, reset the thing, and the recreate those settings. You can even follow the instructions in the manual to create a copy of your existing settings. Then if you fail to get the thing working after a reset you can just restore those settings. But that routine relies on getting into the browser graphical user interface, which is where this saga starts. If you can't access the settings you can't save, or restore, your settings. That's another good reason for trying to get to the bottom of what is going on.

CAX80 Will Not Let Me Log In | NETGEAR Communities

14 Replies

plemans
Guru - Experienced User
Aug 04, 2021
Have you tried a different pc/browser?
Hav eyou tried factory resetting and reinstalling the router?
- Gbol
  Aspirant
  Aug 04, 2021
  Tried a different browser and my iPad. It was working fine in Safari. I have not tried a reset yet. I will try that tomorrow.
  - michaelkenward
    Guru - Experienced User
    Aug 04, 2021
    
    Is this with a wired connection or over wireless?
    
    Have you tried using one of those nasty apps?
    
    The CAX80 WiFI Cable Modem Router is a different beast from standard Nighthawk routers.
    
    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
    
    Cable Modems & Routers
    
    In the meantime you could visit the support pages:
    
    Support | NETGEAR
    
    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
    
    You may have done this already. I can't tell from your message.
    
    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

Forum Discussion

CAX80 Will Not Let Me Log In