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Forum Discussion
carson_adkins
Jul 09, 2020Apprentice
cax80 xfinity slow speeds netgear needs to fix this
another cax80 not getting full speed from xfinity there is a problem here just had a guy out to check the wires from xfinity and everything is great and tried to talk to xfinity and they sent signals...
Avezes08
Jan 04, 2022Tutor
Why are you blaming the end device when he started he tested the exact same devices on the other modem...
Annoying as hell when people try to distract. It is s1 to 1 comparison. Get it?
Annoying as hell when people try to distract. It is s1 to 1 comparison. Get it?
DanQCR
Jan 04, 2022Star
Yeap. Netgear ended up replacing my CAX80. But even with the newest firmware I still have problems of disconnecting devices. I strongly believe that the problem resides in the router part of the device, specifically to the smart connect feature. If you separate the frequencies and dedicate 5GHz to faster devices and 2.4GHz to slower ones, the constant disconnecting problem disappears.
In my case, I gave up and bought an eero Pro 6 to use as a router and I setup the CAX80 as a modem only. Ever since the internet and connections in my house are stable all day.
In my case, I gave up and bought an eero Pro 6 to use as a router and I setup the CAX80 as a modem only. Ever since the internet and connections in my house are stable all day.
- Avezes08Jan 04, 2022TutorCool! I wonder if my irobot, light bulbs, etc will be able to be controlled by as lexa if i separate them... IF netgear will replace this defective one
- Avezes08Jan 04, 2022TutorHmm actually wonder if i just went back to the aeris for my modem, if the router function in this would be more stable
- DanQCRJan 04, 2022StarI can control all devices at home, even when they’re connected to different bands. I have my TV hard wired, all my security devices on 2.4GHz and computers, phones, and smart devices to 5GHz; all being controlled.
- Avezes08Jan 04, 2022TutorSweet! Now i just have to find a technician who will rma this one
- FURRYe38Jan 05, 2022Guru - Experienced User
There seems to be a problem on 5Ghz that I reported:
DanQCR wrote:
Yeap. Netgear ended up replacing my CAX80. But even with the newest firmware I still have problems of disconnecting devices. I strongly believe that the problem resides in the router part of the device, specifically to the smart connect feature. If you separate the frequencies and dedicate 5GHz to faster devices and 2.4GHz to slower ones, the constant disconnecting problem disappears.
In my case, I gave up and bought an eero Pro 6 to use as a router and I setup the CAX80 as a modem only. Ever since the internet and connections in my house are stable all day. - olympos1625Jan 05, 2022NETGEAR Employee Retired
Hi Users,
Thank you for reaching out. We are sorry to hear about your experience with the Cable gateway.
Our support team is looking into this issue and would like to work with you. I would like to endorse you to NETGEAR Level 2 support team for callback.
Please DM us the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team