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bilmar's avatar
bilmar
Aspirant
Aug 28, 2016

CG3000DV2 Cable Gateway will not connect to Roku Wirelessly

Just got this today from Amazon. Setup was easy and got it online with Brighthouse. Wifi works fine with Laptop, tablet etc but Roku fails on third step:

Connect to Wireless - OK

Connect to LAN - OK

Connect to Internet - FAIL error 009 ( DNS)

 

If I use an ethernet cable it works fine so DNS is ok

 

If I connect my old WiFi router  downstream of the new one  the Roku can connect fully to that router's SSID

 

So it appears that there is something going wrong in the  Netgear- Roku handshake but just for this router.

 

Any ideas?

roku
Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 31, 2016

    Hello bilmar

     

    Are you able to enter DNS settings into the roku if so try to use googles opens DNS which is 8.8.8.8 and 8.8.4.4 see if that works.

     

    DarrenM

     

  • bilmar's avatar
    bilmar
    Aspirant
    Aug 31, 2016

    Unfortunately no, Wifi on Roku is simply choose SSID and enter password - no options for DNS