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Forum Discussion
B_west53
Oct 20, 2016Initiate
Cg3000dv2 is dropping wifi
Anytime I want to use wifi I have to go reset my router. And say I use my iPad for 5 minutes and put it down my network is undetectable . I've seen so many threads about this issue. I contacted my in...
- Nov 04, 2016
Sorry to hear MD585 did not seem to help you. Your event log dump looks a lot like mine. I am not to savy with modems and routers and all the lingo so I cannot analyze it, I had the same critical 3, warnings 5 and error 4's. My background is large main frame design and test and thats been a while. May make me knowledgable enough to be dangerousas as they say.
Anyway, I am now post 72 hrs without any additional wifi drops. So I believe I am good. My sister reports that she is still good after 2 days.
Not saying you did not, not saying your problem is the same as mine, just ensure you follow the procedure, and I do not know if it all matters one way or the other, I just did exactly what netgear support instructed me to do:
Remove the ISP cable, then the power cord, reinstall the cable, then the power cord and I pressed and held the reset button for 40+ seconds. (He said 30 seconds)
During trouble shooting, we had changed several values (frag length, changed the channel number to 9 vs being auto). After the reset all were returned to the original values thus I assumed it had worked. Like I said, no more drops in 3 days. I did call time warner cable to alert them.
pisseduser
Oct 29, 2016Aspirant
i'm having the same issue on Time warner, which is now spectrum. it's ever since there was a firmware update
jjk94
Oct 29, 2016Guide
Does everybody now have a new interface since an update?. Im pretty sure I never had a guest network which I do now, As well as my Wifi password is scrolling accross those nice new Icons
- pisseduserOct 29, 2016Aspirant
mine upgraded to netgear genie, it was a much simpler interface before. now it's laggy as hell and very graphic. Also it updated my firmware to version V3.01.06 which according to this is for comcast internet not for my provider
- jjk94Oct 29, 2016Guide
Ok so at least one person has the Genie update Im assuming wasnt asked for. That Knowledge base shows both the new Genie and the Old interface. So netgear packages a firmware update and send to ISP. ISP pushes update. Netgear Wipes their hands and want to charge $50.00 to gain access to your PC and fix your router. How is this different than any of the other scams going on? This should be reported to the FCC.
- RSS3Nov 01, 2016Tutor
I started having the same problem along with my sister about Wednesday Oct 26,2016 as well. We are both Time Warner customers. I am NOT out of free support and have been working with netgear support. Since discovering this forum and finding a bunch of folks are having the same problem, I have updated my case pointing the rep to this forum and that there own site (http://kb.netgear.com/app/answers/detail/a_id/25477/~/current-firmware-version-for-netgear-cable-modem-routers)
says V1.01.05 be it probably not updated as it should be. I am currently awaiting his response. OK, will try to send again. Lost connection while typing.
- jjk94Nov 02, 2016Guide
Great.. Need more people to come forward. Somebody needs to be responsible for their actions to those of us that own and out of support. They allow us to buy our own equipment and I dont' rememeber agreeing to anything where it was at my own risk