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Solved
CM 500 Cannot log in
I have above modem. I am using Chrome as a browser. I have followed all instructions on how to log into the modem including resetting the hardware. I am using the correct http://192.168.100.1 to log in. No matter how many times i have manually typed in the http or cut and paste my browswer times out and tells me it cannot locate the item i am searching. What am i doing wrong? I also tried to open it using IE. No luck. I have the modem connected to my laptop via an ethernet cable. my laptop is using wifi to connect to the web. the modem is powered up.
You can't manually update FW on cable modems. This is done from the ISP side. Cable ISP handle all FW updates.
4 Replies
Try a factory reset with the CM modem disconnected from the ISP coax cable. Can you log in then?
Does your ISP own this modem or is this modem a bought modem?
I own the modem. tried the reset. didnt correct issue. i just read about perhaps some active x is blocking it. not the case. i am totally stumped. Do i need to have the coax from the cable company fastened on to the modem? Info on the web says to do that on initial set up but i am merely trying to update firmware.
You can't manually update FW on cable modems. This is done from the ISP side. Cable ISP handle all FW updates.