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Forum Discussion
CM1000 & New Router
I am planing on getting the xr700 when it comes out to upgrade my R9000. The Wifi in my R9000 is having problems so i thought to give Duma a try before making my big purchase again i went out and got the xr500. Ever since plugging this unit in i have been having problems with my internet.
Current setup
Comcast
CM1000
XR500 - 2.3.2.32 (A7Legit)
The unit seems to keep losing connecting with my CM1000 modem. When i first plugged this all in i notice my CM1000 had an orange light at the bottom. So i checked all cables and gave everything and reboot and it seem to work just fine. Now i just get home today and my internet keeps cutting in and out and i notice that the orange light came back on. I am using the same cables as my old router so i know those are good so i am not sure if this is a Duma problem or just bad hardware from netgear. I have a ping going to both the modem and router everything seems fine but then i would just drop connect to my modem. Never had or seen this light before with the R9000 but this router seems to be giving me problems. If i am missing anything or info please let me know.
Any ideas before i get the xr700
6 Replies
Pls provide following logs from modem:
1. DOCSIS Event logs
2. Power table (aka connection table)
give network logs as well from Gaming router as well.
Here are the Power Table for the CM1000. Right now i have a Asus router in the spot of the xr500. I also cleared all logs once i get it up and running. Called Netgear support and said it was the MAC address. I had to copy my NIC card mac address to the xr500? Is this correct? Never had to do this with my R9000.
<tabindex=-1>Startup Procedure Procedure Status Comment Acquire Downstream Channel 675000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 29 675000000 Hz 5.7 dBmV 41.3 dB 246917687 0 0 2 Locked QAM256 1 507000000 Hz 4.4 dBmV 43.1 dB 245439437 0 0 3 Locked QAM256 2 513000000 Hz 4.3 dBmV 43.0 dB 245448384 0 0 4 Locked QAM256 3 519000000 Hz 4.3 dBmV 43.2 dB 245457562 0 0 5 Locked QAM256 4 525000000 Hz 4.1 dBmV 43.0 dB 245467124 0 0 6 Locked QAM256 5 531000000 Hz 4.0 dBmV 42.9 dB 245475543 0 0 7 Locked QAM256 6 537000000 Hz 3.9 dBmV 42.7 dB 245493627 0 0 8 Locked QAM256 7 543000000 Hz 3.8 dBmV 42.8 dB 245502840 0 0 9 Locked QAM256 8 549000000 Hz 3.8 dBmV 42.8 dB 245517612 0 0 10 Locked QAM256 9 555000000 Hz 4.3 dBmV 43.2 dB 245527050 0 0 11 Locked QAM256 10 561000000 Hz 4.5 dBmV 42.8 dB 245536462 0 0 12 Locked QAM256 11 567000000 Hz 4.6 dBmV 43.3 dB 245546538 0 0 13 Locked QAM256 12 573000000 Hz 4.6 dBmV 43.3 dB 245555360 0 0 14 Locked QAM256 13 579000000 Hz 4.9 dBmV 43.1 dB 245565149 0 0 15 Locked QAM256 14 585000000 Hz 5.0 dBmV 43.3 dB 245574355 0 0 16 Locked QAM256 15 591000000 Hz 5.1 dBmV 43.3 dB 245583791 0 0 17 Locked QAM256 16 597000000 Hz 5.3 dBmV 43.2 dB 245592950 0 0 18 Locked QAM256 17 603000000 Hz 5.8 dBmV 43.3 dB 245602186 0 0 19 Locked QAM256 18 609000000 Hz 5.6 dBmV 42.8 dB 245611815 0 0 20 Locked QAM256 19 615000000 Hz 5.6 dBmV 43.2 dB 245620902 0 0 21 Locked QAM256 20 621000000 Hz 5.4 dBmV 42.6 dB 245630628 0 0 22 Locked QAM256 21 627000000 Hz 5.3 dBmV 42.6 dB 245639923 0 0 23 Locked QAM256 22 633000000 Hz 5.3 dBmV 42.9 dB 245649175 0 0 24 Locked QAM256 23 639000000 Hz 4.9 dBmV 42.3 dB 245658440 0 0 25 Locked QAM256 24 645000000 Hz 4.7 dBmV 42.3 dB 245668036 0 0 26 Locked QAM256 25 651000000 Hz 4.6 dBmV 42.1 dB 245677404 0 0 27 Locked QAM256 26 657000000 Hz 5.7 dBmV 42.0 dB 245687235 0 0 28 Locked QAM256 27 663000000 Hz 6.2 dBmV 42.4 dB 245696101 0 0 29 Locked QAM256 28 669000000 Hz 6.0 dBmV 42.2 dB 245705599 0 0 30 Locked QAM256 30 681000000 Hz 5.8 dBmV 41.9 dB 245714942 0 0 31 Locked QAM256 31 687000000 Hz 5.8 dBmV 41.7 dB 245721662 0 0 32 Locked QAM256 32 693000000 Hz 5.8 dBmV 41.7 dB 245728031 0 0 <tabindex=-1>Upstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 36500000 Hz 41.5 dBmV 2 Locked ATDMA 2 30100000 Hz 42.0 dBmV 3 Locked ATDMA 3 23700000 Hz 42.0 dBmV 4 Not Locked Unknown 0 0 Hz 0.0 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1 159 702000000 Hz 6.6 dBmV 41.0 dB 1126 ~ 2969 216455936 4644 1 2 Not Locked 0 0 0 Hz -2.4 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV power levels from CM1000 look fine.
please post event logs.
There is no need to Clone MAC on Cable ISPs.
