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Forum Discussion

Vinsk1969's avatar
Vinsk1969
Aspirant
Jan 21, 2018

cm1000 and xfinity issues or just Docsis 3.1 issue?

Hello all. I upgraded to the Gigabit plan with Xfinity. I use my own Modem (Arris Surfboard 3.0). After realizing I needed a Docsis 3.1 I bought the Motorola MB8600 or whatever but it was 3.1. Comcast...
Installation
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Apr 10, 2018

All the levels look fine. Do you get any T3 or T4 timeouts in the logs?

 

DarrenM

MattN's avatar
MattN
Tutor
Apr 11, 2018

Yes, lots of T3 timeouts.

 

 

Bought brand new Motorola MB8600, same spotty connectivity issues.  Same T3 timeouts in log.  Working to get Comcast out to my house to investigate.   Comcast tech claimed to have "boosted" the signal of my modem via some  mystical remote software patch of my modem.  Still same problem.