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Forum Discussion
CM1000 DOES NOT work with Suddenlink
Well, the word is in. CM1000 Modem (FW 2.01.14) DOES NOT work with Suddenlink. Suddenlink came out and couldn't get it to provision. I'm just upset that I had to be the tester. Phone tech sup...
Hello SuperNAsman
This is a Docsis 3.1 modem that works with Xfinity internet and other providers in the future I would suggest contacting your ISP to see what modems they support before making a purchase.
DarrenM
Actually DarrenM, I did contact my ISP and see what modems they support before I made the purchase. Suddenlink said they supported the CM1000, but they were wrong.
Definition of a crapshoot.
I did see your log on other forum channels (assuming you are same person). it looks like modem was not correctly provisioned modem was not downloading config files.
Please post your event log here.
I wish I had read this first. I have Suddenlink and the "Tech" I spoke with on the phone was unable to get my new CM1000 working as well.
The Internet (Globe LED) just continued to blink and I tried going ahead and connecting to a computer. "No Internet" .
I was assured by the Suddenlink techs and Netgear that it would work before I purchased it. I'm wondering since my
Suddenlink service includes bundled phone (voice) services that use a splitter on the wall coax running to a separate
phone modem would somehow interfere with this modem working properly? I know the CM1000 says "Not Compatible"
with voice services but thats ambiguous. Does it not support voice or does the voice data stream disable the modem working?
