CM1000 Event Log Error Messages

Question

Where can I find information about the error messages in my event log? I've been having intermittent internet problems over the past week, so I checked the event log. One entry for today is: DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=38:94:ed:41:81:58;CMTS-MAC=00:ca:e5:3c:ac:7b;CM-QOS=1.1;CM-VER=3.1;

I also had error messages last week: Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:41:81:58;CMTS-MAC=00:ca:e5:3c:ac:7b;CM-QOS=1.1;CM-VER=3.1;

Is there some documentation that would indicate whether these are serious errors, and whether there is anything I can do about them?

plemans · Answer

post the full event logs and the cable connections page. Those in conjunction together lets us check your line.&nbsp;(a screen snip is easier to read)

RGLawson · Answer

Thanks for your help. I've attached snips of the event log going back several days, along with the cable connection page.I've combined the snips into a PDF, but please let me know if there is a better way to share that.

Does any of that show anything helpful?

plemans · Answer

You missed channel 17-24. So not sure about those channels.

Your upstream power is really low. It should be >37 and you're lower than that.

Your logs also indicate a line issue.

I'd check your line for amplifiers, signal attenuators, or splitters. Check the line for damage, kinks, old/bad/damaged/loose connections

RGLawson · Answer

Thanks - I'll check the line. I know there is a splitter because the co-ax originally got split to three lines for three areas of the house. Since the coax only needs to go to the modem, there is probably a more direct way to connect things.&nbsp;Would the low power upstream lead to intermittent problems, or is that more likely due to a bad cable connection somewhere?

plemans · Answer

The upstream power is the modem sending its signal to the cmts. If you're really close the the hub, we expect it to be a little lower with power levels increasing as you get further away and more degredations to the signal.&nbsp;Your downstream powers indicate your not far away but you should have higher upstream based on your downstream.&nbsp;

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CM1000 Event Log Error Messages

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