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Forum Discussion
CM1000 Frequent Disconnects
I have been getting frequent but brief diconnections using the modem lately. I have already had a Comcast tech out to look at my line levels and any other issues, and he signed off on everything aft...
please power cycle the modem. you should be getting 3.1.4 from today morning.
also, clear the log from the GUI and monitor new logs.
are you seeing disconnections?
I do in fact now have 3.01.04 after a reboot. I'll monitor my situation over the next week or so and see if I still continue to have issues.
I got a few more of those warning messages the next day (20th), but nothing since (going on 6 days now).
I've also been on vacation so I haven't been able to closly monitor my VPN connectivity issues with my office, but at a glance, it seems to have been more stable post firmware upgrade.
So i've had a few more disconnections, but nothing like I was experencing before.
I did however have an event today where my internet completely went out.
After various troubleshooting steps, the ISP and I figured out that the modem was not handing out an IP address to the connected client. Be that a router or a directly attached PC.
The rep reinnitialzed the router and the problem immediatly went away. I really hope that this was a fluke as I have already had more issues with this modem than I have ever had with all my prior modems put together.
Can you please upload event log screenshots?