CM1000 Modem Internet Connection drops Midco

Question

&nbsp;Same problem as many. Disconnects hard and needs reboot to get internet back. Midco has checked connections and cables I can get close to a Gbps when it works but drops connection often.&nbsp;&nbsp;https://i.imgur.com/pvwsqqS.png&nbsp;Frequency start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.Starting Frequency&lt;tabindex=-1&gt;Startup ProcedureProcedureStatusCommentAcquire Downstream Channel549000000 HzLockedConnectivity StateIn progressParams Transfer CompleteBoot StateIn progressUnknownSecurityIn progressBPIIP Provisioning ModeHonor MDDIPv4 only&lt;tabindex=-1&gt;Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables1LockedQAM25678549000000 Hz-7.9 dBmV41.1 dB002LockedQAM25662453000000 Hz-7.0 dBmV41.5 dB003LockedQAM25663459000000 Hz-7.2 dBmV41.5 dB004LockedQAM25664465000000 Hz-6.9 dBmV41.7 dB005LockedQAM25665471000000 Hz-6.9 dBmV41.7 dB006LockedQAM25666477000000 Hz-7.1 dBmV41.5 dB007LockedQAM25667483000000 Hz-7.1 dBmV41.6 dB008LockedQAM25668489000000 Hz-7.2 dBmV41.3 dB009LockedQAM25669495000000 Hz-7.4 dBmV40.9 dB0010LockedQAM25671507000000 Hz-7.2 dBmV41.3 dB0011LockedQAM25672513000000 Hz-7.2 dBmV41.5 dB0012LockedQAM25673519000000 Hz-7.4 dBmV41.3 dB0013LockedQAM25674525000000 Hz-7.8 dBmV41.3 dB0014LockedQAM25675531000000 Hz-7.9 dBmV41.1 dB0015LockedQAM25676537000000 Hz-8.1 dBmV41.1 dB0016LockedQAM25677543000000 Hz-7.6 dBmV41.3 dB0017Not LockedUnknown00 Hz0.0 dBmV0.0 dB0018Not LockedUnknown00 Hz0.0 dBmV0.0 dB0019Not LockedUnknown00 Hz0.0 dBmV0.0 dB0020Not LockedUnknown00 Hz0.0 dBmV0.0 dB0021Not LockedUnknown00 Hz0.0 dBmV0.0 dB0022Not LockedUnknown00 Hz0.0 dBmV0.0 dB0023Not LockedUnknown00 Hz0.0 dBmV0.0 dB0024Not LockedUnknown00 Hz0.0 dBmV0.0 dB0025Not LockedUnknown00 Hz0.0 dBmV0.0 dB0026Not LockedUnknown00 Hz0.0 dBmV0.0 dB0027Not LockedUnknown00 Hz0.0 dBmV0.0 dB0028Not LockedUnknown00 Hz0.0 dBmV0.0 dB0029Not LockedUnknown00 Hz0.0 dBmV0.0 dB0030Not LockedUnknown00 Hz0.0 dBmV0.0 dB0031Not LockedUnknown00 Hz0.0 dBmV0.0 dB0032Not LockedUnknown00 Hz0.0 dBmV0.0 dB00&lt;tabindex=-1&gt;Upstream Bonded ChannelsChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower1LockedATDMA15120 Ksym/sec33000000 Hz50.0 dBmV2LockedATDMA25120 Ksym/sec26000000 Hz48.8 dBmV3Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV4Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV&lt;tabindex=-1&gt;Downstream OFDM ChannelsChannelChannel IDIndicatorSubcarrier Zero FrequencyActive Subcarrier Number RangeTotal CodewordsUncorrectable Codewords1159Non-Primary521600000 Hz628 ~ 34670020Non-Primary0 Hz0 ~ 409500&lt;tabindex=-1&gt;Upstream OFDMA ChannelsChannelUpstreamIsMutedRanging StatusSubcarrier Zero FrequencyActive Subcarrier Number RangeSymbols Per FrameTx Power1&nbsp;Other0 Hz0 ~ 000 dBmV2&nbsp;Other0 Hz0 ~ 000 dBmVCurrent System Time:&nbsp;Sat Mar 24 00:53:47 2018&nbsp;

DarrenM · Answer

Hello Smiley3303

&nbsp;

This modem was only certified to work with Comcast does MIDco say this modem will work properly with there system?

&nbsp;

DarrenM

Smiley3303 · Answer

Your response seems a little off since it says Xfinity and Cox right on the box but. Yes of course they approve it because it is on their approved list and they activated for me when I messaged them.
https://www.approvedmodems.com/midco---midcontinent-communications.html

It is on older firmware so waiting to here back from them on the update that has been given to them per your team.

Forum Discussion

CM1000 Modem Internet Connection drops Midco

2 Replies