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Forum Discussion

TurretGaming's avatar
TurretGaming
Aspirant
Apr 22, 2018

CM1000 not getting gig comcast says its the modem

comcast thinks its the modem that has gone bad and that it should be replaced. They offer sending one of there own ($10/month) or that I get in contact with netgear. Well my modem seems fine when I t...
Hardware
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Apr 25, 2018

Are you able to post your power levels for the modem?

 

DarrenM

TurretGaming's avatar
TurretGaming
Aspirant
Apr 25, 2018
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
<tabindex=-1>Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 639000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only
<tabindex=-1>Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 21 639000000 Hz -6.1 dBmV 40.0 dB 504028738 0 0
2 Locked QAM256 1 519000000 Hz -4.0 dBmV 41.4 dB 502641181 0 0
3 Locked QAM256 2 525000000 Hz -4.2 dBmV 41.3 dB 502650682 0 0
4 Locked QAM256 3 531000000 Hz -4.6 dBmV 41.4 dB 502649545 0 0
5 Locked QAM256 4 537000000 Hz -4.8 dBmV 41.2 dB 502669202 0 0
6 Locked QAM256 5 543000000 Hz -5.0 dBmV 41.0 dB 502677983 0 0
7 Locked QAM256 6 549000000 Hz -4.8 dBmV 41.1 dB 502687773 0 0
8 Locked QAM256 7 555000000 Hz -5.0 dBmV 41.0 dB 502696674 0 0
9 Locked QAM256 8 561000000 Hz -4.9 dBmV 41.1 dB 502716835 0 0
10 Locked QAM256 9 567000000 Hz -5.1 dBmV 40.9 dB 502726632 0 0
11 Locked QAM256 10 573000000 Hz -5.1 dBmV 40.9 dB 502735461 0 0
12 Locked QAM256 11 579000000 Hz -5.3 dBmV 40.6 dB 502744732 0 0
13 Locked QAM256 12 585000000 Hz -5.3 dBmV 40.6 dB 502754249 0 0
14 Locked QAM256 13 591000000 Hz -5.1 dBmV 40.8 dB 502763362 0 0
15 Locked QAM256 14 597000000 Hz -5.7 dBmV 40.5 dB 502781675 0 0
16 Locked QAM256 15 603000000 Hz -5.3 dBmV 40.6 dB 502790966 0 0
17 Locked QAM256 16 609000000 Hz -5.5 dBmV 40.4 dB 502811206 0 0
18 Locked QAM256 17 615000000 Hz -5.4 dBmV 40.6 dB 502820322 0 0
19 Locked QAM256 18 621000000 Hz -6.0 dBmV 40.1 dB 502829755 0 0
20 Locked QAM256 19 627000000 Hz -6.1 dBmV 40.2 dB 502838724 0 0
21 Locked QAM256 20 633000000 Hz -5.9 dBmV 40.1 dB 502848133 0 0
22 Locked QAM256 22 645000000 Hz -6.5 dBmV 39.6 dB 502857470 0 0
23 Locked QAM256 23 651000000 Hz -6.4 dBmV 39.5 dB 502875610 0 0
24 Locked QAM256 24 657000000 Hz -7.2 dBmV 39.1 dB 502870566 0 0
25 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
26 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
27 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
28 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
29 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
30 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
31 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
<tabindex=-1>Upstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 36500000 Hz 44.0 dBmV
2 Locked ATDMA 2 30100000 Hz 44.0 dBmV
3 Locked ATDMA 3 23700000 Hz 43.5 dBmV
4 Locked ATDMA 4 17300000 Hz 43.5 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
<tabindex=-1>Downstream OFDM Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1 159 702000000 Hz -5.7 dBmV 38.3 dB 1126 ~ 2969 428831039 6793 1
2 Not Locked 0 0 0 Hz -1.7 dBmV 0.0 dB 0 ~ 4095 0 0 0
<tabindex=-1>Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV