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Forum Discussion
CM1000 sync failure
My CM1000, at first, was amazing and didn't have any problems until a few days after when I noticed my internet would cut off after every few hours. The only way to fix this problem was to unplug the modem and plug it back in. I am trying to find out a solution. I've already had my ISP (Spectrum) re-wire everything concerning my internet connections, and I had them run a test. My speeds are suffereing because of this. Will there be a firmware update for spectrum soon?
6 Replies
Hi,
May I know what's your current FW version?
Can you help to provide event log page?
Regards,
Jimmy
- I will as soon as I can
- And I'm still on V2.01.14
Time Priority Description
2017-04-14, 11:45:28 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=a0:04:60:fc:c4:70;CMTS-MAC=00:17:10:88:41:84;CM-QOS=1.1;CM-VER=3.1;
2017-04-17, 23:45:28 Notice (6) DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=a0:04:60:fc:c4:70;CMTS-MAC=00:17:10:88:41:84;CM-QOS=1.1;CM-VER=3.1;I'm experiencing dropped Internet connections and performance issues.
My plan is to replace the CM1000 with the comcast provided gateway and return this version under warranty. i work remotely and also trade online. i cant have flakey equipment. today the modem died just after the markete opened at 9:35am and cost me several trades.
i reset the modem and re-gained access but lost 15 minutes.
- For those still having issues with the connection . Enable your IPv6, do a quick auto config, apply it. Once done, reboot your modem. I hope that helps.
O.V.
