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CTokkie's avatar
CTokkie
Aspirant
Dec 31, 2017

Cm1000 Warning Message

So I logged into my Modem and i see this in the logs.   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=b0:39:56:4c:57:58;CMTS-MAC=00:b0:e1...
Hardware
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Jan 02, 2018

who is your ISP? Is it comcast? 

  • thunt002's avatar
    thunt002
    Tutor
    Jan 02, 2018
    I am having the same issue with Comcast. Unstable internet since Christmas with the same error messages as OP. They told me that it is a Netgear firmware issue. Hoping for a resolution soon.

    Internet seems to work fine with modem factory reset for a few hours before reverting back to prior unstable state of frequent disconnects and dial-up download speeds.
    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Jan 03, 2018

      Please post your logs and FW version.

       

      you should be on latest 3.01.04 FW version. this was rolled out just before christmas. 

      • CTokkie's avatar
        CTokkie
        Aspirant
        Jan 03, 2018

        My ISP is actually Cox Cable

         

        From the screenshot i posted looks like i'm on 3.01.02

         Here's another screen shot of my logs, I don't see anywhere to perform a firm ware update