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Forum Discussion
jgnoonan
Dec 03, 2017Star
CM1000 Xfinity issues
I am quite frustrated at this point. I had a CM600 modem to support Comcast's Extreme 150 service. I've had it for a few years and was consistently getting 160 to 170mbps speed from it. About thre...
- Mar 12, 2018
Well it is finally fixed. The tech showed up today and I showed him the two frequencies that were having the problem. He checked outside, and then at the tap. He came into the house and said he needed to call a bucket truck in to fix it. I got a recorded call from Comcast that they were working to fix the issue. I got a second call an hour later that the issue was fixed. I ran a speed test and got a consistent 160mbps (yay!). I used the reset button on the modem and let it re-provision. All the signal/noise and power levels were good and there were no uncorrectable codewords. They didn't tell me what they fixed, but at long last, it is fixed.
jgnoonan
Dec 03, 2017Star
Forgot to add the modem information:
| Hardware Version | 2.02 |
| Firmware Version | V3.01.02 |
| Cable Modem Serial Number | 4L0477W102A3E |
| CM certificate | Installed |
| CM MAC | b0:39:56:4b:b8:68 |
BigQuark
Dec 21, 2017Guide
Part of the problem is your firmware
| V3.01.02 |
3.01.04 is supposed to correct the issues with the ODFM channel dropping and fallback to DOCSIS 3.0 channels. Should be out by now. Uplug your modem from the power. Toggle your power button. Wait for 60 Seconds. Power it back up Check your verision.