NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jgnoonan
Dec 03, 2017Star
CM1000 Xfinity issues
I am quite frustrated at this point. I had a CM600 modem to support Comcast's Extreme 150 service. I've had it for a few years and was consistently getting 160 to 170mbps speed from it. About thre...
- Mar 12, 2018
Well it is finally fixed. The tech showed up today and I showed him the two frequencies that were having the problem. He checked outside, and then at the tap. He came into the house and said he needed to call a bucket truck in to fix it. I got a recorded call from Comcast that they were working to fix the issue. I got a second call an hour later that the issue was fixed. I ran a speed test and got a consistent 160mbps (yay!). I used the reset button on the modem and let it re-provision. All the signal/noise and power levels were good and there were no uncorrectable codewords. They didn't tell me what they fixed, but at long last, it is fixed.
lambs4eva
May 12, 2018Aspirant
So I just got the modem; and it doesn’t seem to be working everytime it gets close to being finished (no blinking) it starts all over again, it’s been doing this for the past half hour.
- DarrenMMay 14, 2018Sr. NETGEAR Moderator
I would contact your ISP make sure the modem is added and provisioned correctly in there system.
DarrenM