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Forum Discussion
CM1000v2 all lights except link light flashing rapidly
My ISP can't communicate with the modem and power cycling doesn't fix it. I've tried a different power supply (12V, 2A). Also didn't fix it. Can someone at Netgear contact me for RMA?
9 Replies
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlYou have to make contact with NG support:
https://my.netgear.com/support/contact.aspx
Thank you for this. I can't access the connection status page at 192.168.100.1 like I could before this problem started. It doesn't seem to be booting up to allow that. As for the other troubleshooting steps, I have tried all of these. It's been working correctly with the ISP since May 2021. I contacted my ISP and they can no longer communicate with the modem.
After the Netgear CM1000v2 failed, I put a new modem from a different manufacturer in its place this morning and it works correctly.
what are all the led's on the modem doing?
The power led is green and flashing rapidly, the down stream, up stream, and online leds are orange and flashing rapidly, and the ethernet led is orange and solid.
sounds like a hardware failure.
Only thing I can recommend trying is disconnect the coax from the modem, then push and reset for up to 30 seconds.
Let it reboot and see if it still continues to do the same thing. If so, I'd be betting on hardware failure.
Is it in warranty?
