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J5150's avatar
J5150
Aspirant
Jan 29, 2019

CM1100 Cable Modem NOT Charter/Spectrum Compatible

I'm pretty frustrated.  Purchased a CM1100 cable modem from Costco.com because it shows Charter/Spectrum compatible... yet when I went to activate it - they say it's NOT compatible.  Escalated to mul...
Hardware
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Jan 30, 2019

Ultra is just 400 Mbps speed. CM1100 should definitely work with it. 

 

Do you have spectrum ticket#? 

  • J5150's avatar
    J5150
    Aspirant
    Jan 30, 2019
    I don’t. I escalated it through the call centers and through their social media as well. That’s when I got the callback. Would a trouble ticket help in this case? I can always try to get one. It seems other Spectrum users are experiencing the same issue based on other convos I’ve had. I’d be more than happy to escalate and get a trouble ticket if it would help.
    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Jan 31, 2019

      Please get a trouble ticket. 

       

      We will send it our spectrum contacts. 

      • J5150's avatar
        J5150
        Aspirant
        Feb 06, 2019

        Sorry it took a couple of days to reply.  I attempted to have the open a trouble ticket and simply got a reply of "this modem is not certified for that speed tier and there's no trouble ticket to open for an uncertified modem."  I attempted to escalate and say that you all are wanting the info, but just got met with continuous refusal.