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Forum Discussion

J5150's avatar
J5150
Aspirant
Jan 29, 2019

CM1100 Cable Modem NOT Charter/Spectrum Compatible

I'm pretty frustrated.  Purchased a CM1100 cable modem from Costco.com because it shows Charter/Spectrum compatible... yet when I went to activate it - they say it's NOT compatible.  Escalated to mul...
Hardware
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Jan 30, 2019

Ultra is just 400 Mbps speed. CM1100 should definitely work with it. 

 

Do you have spectrum ticket#? 

J5150's avatar
J5150
Aspirant
Jan 30, 2019
I don’t. I escalated it through the call centers and through their social media as well. That’s when I got the callback. Would a trouble ticket help in this case? I can always try to get one. It seems other Spectrum users are experiencing the same issue based on other convos I’ve had. I’d be more than happy to escalate and get a trouble ticket if it would help.
  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Jan 31, 2019

    Please get a trouble ticket. 

     

    We will send it our spectrum contacts. 

    • J5150's avatar
      J5150
      Aspirant
      Feb 06, 2019

      Sorry it took a couple of days to reply.  I attempted to have the open a trouble ticket and simply got a reply of "this modem is not certified for that speed tier and there's no trouble ticket to open for an uncertified modem."  I attempted to escalate and say that you all are wanting the info, but just got met with continuous refusal.

      • Anzi_2019's avatar
        Anzi_2019
        Aspirant
        Mar 05, 2019

        Hi, I am exactly in the same boat as you (CM1100+GoogleWIFI+Spectrum). Wanted to see if you had any luck resolving this issue before I freshly starting a simillar post. Thanks.

    • simmsbru's avatar
      simmsbru
      Aspirant
      Apr 02, 2019

      Looking to go with the nighthawk CM1100.   would like to know what the solutions were with this on Charter/Spectrum.

       

      prior to ordering this modem, i like the idea of the 2 lan ports and thinking with this can split house into 2 subnets.

      • antinode's avatar
        antinode
        Guru
        Apr 02, 2019

        > prior to ordering this modem, i like the idea of the 2 lan ports and
        > thinking with this can split house into 2 subnets.

         

           I'd ask my ISP what (if anything) I'd be able to do with that second
        port.

         

           Why would two subnets be better than one for your usage?

    • Mm530's avatar
      Mm530
      Tutor
      May 05, 2019

       

      vkdelta,

      i just bought this same modem from Costco. Would you be able to help me in getting this modem to be recognized on Spectrum’s system.  I believe there are numerous other users out there having the same problem.  Is there anyway that Netgear would reach out to Spectrum in resolving this. Thank you very much for your help

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 06, 2019

        vkdelta 

        Mm530 wrote:

         

        vkdelta,

        i just bought this same modem from Costco. Would you be able to help me in getting this modem to be recognized on Spectrum’s system.  I believe there are numerous other users out there having the same problem.  Is there anyway that Netgear would reach out to Spectrum in resolving this. Thank you very much for your help