Forum Discussion

Aspirant

Jan 29, 2019

CM1100 Cable Modem NOT Charter/Spectrum Compatible

I'm pretty frustrated. Purchased a CM1100 cable modem from Costco.com because it shows Charter/Spectrum compatible... yet when I went to activate it - they say it's NOT compatible. Escalated to mul...

Hardware

J5150

Aspirant

Jan 30, 2019

I don’t. I escalated it through the call centers and through their social media as well. That’s when I got the callback. Would a trouble ticket help in this case? I can always try to get one. It seems other Spectrum users are experiencing the same issue based on other convos I’ve had. I’d be more than happy to escalate and get a trouble ticket if it would help.

vkdelta

NETGEAR Employee Retired

Jan 30, 2019

Please get a trouble ticket.

We will send it our spectrum contacts.