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Forum Discussion
CM1100 Cable Modem NOT Charter/Spectrum Compatible
I'm pretty frustrated. Purchased a CM1100 cable modem from Costco.com because it shows Charter/Spectrum compatible... yet when I went to activate it - they say it's NOT compatible. Escalated to mul...
I don’t. I escalated it through the call centers and through their social media as well. That’s when I got the callback. Would a trouble ticket help in this case? I can always try to get one. It seems other Spectrum users are experiencing the same issue based on other convos I’ve had. I’d be more than happy to escalate and get a trouble ticket if it would help.
Please get a trouble ticket.
We will send it our spectrum contacts.
Sorry it took a couple of days to reply. I attempted to have the open a trouble ticket and simply got a reply of "this modem is not certified for that speed tier and there's no trouble ticket to open for an uncertified modem." I attempted to escalate and say that you all are wanting the info, but just got met with continuous refusal.
Hi, I am exactly in the same boat as you (CM1100+GoogleWIFI+Spectrum). Wanted to see if you had any luck resolving this issue before I freshly starting a simillar post. Thanks.
Yes I did! PM the Netgear associate who was replying in the thread. Reference this thread and he will assist. Basically - he had to reach out to Spectrum directly to help with activation. Something on the Spectrum end wasn't set correctly.
Looking to go with the nighthawk CM1100. would like to know what the solutions were with this on Charter/Spectrum.
prior to ordering this modem, i like the idea of the 2 lan ports and thinking with this can split house into 2 subnets.
> prior to ordering this modem, i like the idea of the 2 lan ports and
> thinking with this can split house into 2 subnets.I'd ask my ISP what (if anything) I'd be able to do with that second
port.Why would two subnets be better than one for your usage?
The purpose of using 2 subnets is to have one for the house and the family and the 2nd one for my office items as i do my jobs from home and tlike things split totaly apart and thought this might fit vs say hanging a Ubiqyiti edge router after modem to split things.
vkdelta,
i just bought this same modem from Costco. Would you be able to help me in getting this modem to be recognized on Spectrum’s system. I believe there are numerous other users out there having the same problem. Is there anyway that Netgear would reach out to Spectrum in resolving this. Thank you very much for your help
Mm530 wrote:
vkdelta,
i just bought this same modem from Costco. Would you be able to help me in getting this modem to be recognized on Spectrum’s system. I believe there are numerous other users out there having the same problem. Is there anyway that Netgear would reach out to Spectrum in resolving this. Thank you very much for your help
Please PM me the details (CM MAC, Account #, holder name, holders phone, summarize the issue) . I will help to fix it with Spectrum operations team.
- I am looking into buying this modem and spectrum keeps trying to tell me this modem to be under their minimally qualified modems. Has anyone that has actually gotten it activated had any problems, good experiences? And also what do I need to actually get this thing activated as spectrum just doesnt want to do it? Also I've been told you cannot use your own modem on gigabit service with them?
